Refund Policy

1. No Cash Refunds

We do not offer cash refunds. Purchases of school uniforms are final. If you are not satisfied with an item, the available remedy is an exchange for a replacement within the conditions outlined below.

2. Exchange Window

Exchanges may be requested within 7 days from the date of delivery. Requests after this period will not be accepted.

3. Conditions for Exchange

The uniform must meet the following criteria to be eligible for an exchange:

• The uniform must be in fresh condition — not worn and not washed.
• All original tags and labels must be intact and attached.
• The item must be in its original packaging.
• Items that have been altered, customized, or damaged by the customer are not eligible.

4. How to Initiate an Exchange

1. Log in to your UniformBasket account and go to My Orders.
2. Select the order containing the item you wish to exchange.
3. Click on the item and select "Request Exchange".
4. Provide the reason for the exchange and submit the request.
5. Our team will review your request and provide shipping instructions.
6. Ship the item(s) back in original packaging.
7. Once we receive and inspect the item(s), the replacement is processed.

5. Delivery Charges

Delivery charges are non-refundable. Original delivery fees are not refunded and are not covered as part of an exchange.

6. Non-Eligible Items

• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Items requested for exchange after the 7-day window
• Customized or personalized items

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement for genuinely defective products free of charge.

8. Contact Us

For any refund- or exchange-related queries, please reach out to us at +91 7064169114 or visit our Contact Us page.